Answer architecture questions, find runbooks at 3am, and onboard new devs — all from your own technical docs. Zero hallucinated APIs, zero made-up commands.
The problem
Architecture docs in Notion, runbooks in Confluence, API specs in README files, postmortems in Slack. Half of them are outdated and no one knows which.
Every new engineer pings seniors with the same questions for weeks. Tribal knowledge lives in a handful of people, and Slack messages disappear into the void.
Finding the right runbook during an incident, while your dashboard is on fire, is the wrong time to search Confluence. Every second matters.
The solution
Every answer cites the source doc. No hallucinated APIs, no invented commands, no "I think the endpoint is /users/me" nonsense.
New devs ask an agent trained on your internal docs. Seniors focus on hard problems, not "where do I find the staging cluster credentials?".
Runbooks, postmortems, and escalation trees one @mention away — even at 3am. Every on-call engineer gets the senior-level answer instantly.
How it works
Drop PDFs, Word files, spreadsheets, or sync from Google Drive / Notion. Everything is classified automatically.
Pick a prebuilt template or create your own. Invoke it anywhere with @AgentName in chat.
Every response cites the source document. Zero hallucinations, zero copy-paste from generic chatbots.
Use cases
Find the right playbook instantly — cited, versioned, and linked to the source.
Answer "how does X talk to Y?" questions from your actual system design docs.
Access setup, repo structure, deploy process, coding conventions — all answered.
Answer "what's our convention for X?" with citations to the style guide.
Find past incidents, root causes, and action items by symptom or service.
VPN, laptop setup, SSO, access requests — answered without filing a ticket.
Agent library
Prebuilt agents you can clone and customize with your own documents in under 5 minutes.
Surfaces the right runbook during incidents — by service, symptom, or error message. Every answer links to the canonical source.
Clone this agentWalks new devs through access setup, repo structure, deploy workflow, and coding conventions. Grounded in your actual engineering handbook.
Clone this agentDeflects Tier 1 IT tickets — VPN issues, laptop setup, SSO, software requests — by answering from your internal IT knowledge base.
Clone this agentIn practice
Runbook: orders-service/db-lock-spike. Step 1: check pg_stat_activity for long-running queries. Step 2: identify the blocking PID via pg_blocking_pids. Step 3: if it's the nightly reconciliation job, safe to kill with pg_terminate_backend...
Payments service publishes to the payments.events Kafka topic. Ledger consumes from it with at-least-once delivery, idempotent on the event_id field. There is a 30-second SLA on reconciliation from payment confirmation to ledger entry...
Step 1: request access via the #it-helpdesk form for "staging-k8s-readonly". Step 2: install kubectl + our context via the setup script in engineering-tools repo. Step 3: first deploy goes through a buddy PR — see the onboarding doc for the checklist...
Yes — similar incidents on 2025-11-12 and 2026-02-03. Root cause both times: the nightly reconciliation job on the orders table held an exclusive lock during peak traffic. Fix applied Feb 2026 was to move the job to a read replica, but the rollout was partial...
Known issue with macOS 14.3+ and our GlobalProtect client. Fix: (1) reinstall GlobalProtect 6.2.1+ from the IT portal, (2) reset network settings, (3) re-authenticate SSO. If it still fails, file a ticket with the output of the diagnostics script...
Deploy an Engineering agent in under 5 minutes — free, no credit card.