Let AI close out the repetitive tickets, auto-draft grounded replies for the rest, and hand only the complex cases to a human. Scale your support load without scaling your headcount.
The problem
Password resets, "where is my invoice", "how do I export". The same handful of low-complexity questions eat the majority of your queue — yet still need a human to type each reply.
Every spike — a launch, an outage, a billing run — buries the queue. SLAs slip, and the only lever you have today is hiring or overtime, neither of which scales cleanly.
Skilled agents spend their day reading, tagging, and routing tickets instead of solving the genuinely hard ones. The work that actually needs a person gets the least time.
The solution
The agent resolves repetitive, low-risk tickets end to end from your knowledge base — so the queue your team sees is smaller and higher-value.
For tickets that still need a human eye, the reply is already written and cited. Agents review and send in seconds instead of starting from a blank box.
Complex, high-risk, or churn-signal tickets are flagged and routed to a person with full context — before they turn into a fire.
How it works
Drop PDFs, Word files, spreadsheets, or sync from Google Drive / Notion. Everything is classified automatically.
Pick a prebuilt template or create your own. Invoke it anywhere with @AgentName in chat.
Every response cites the source document. Zero hallucinations, zero copy-paste from generic chatbots.
Use cases
Frequent how-to and account questions are answered and closed automatically from your docs — no agent touch.
Every incoming ticket arrives with a grounded draft attached, so agents edit and send instead of writing from scratch.
Each ticket is classified by topic, priority, and language, then routed to the right queue or team — no manual triage.
Spot frustration, refund threats, or VIP accounts and escalate to a human before the conversation goes sideways.
Replace brittle canned macros with answers that stay in sync with the latest version of your documentation.
Point the agent at a backlog of similar tickets and draft consistent, grounded responses across all of them at once.
Agent library
Prebuilt agents you can clone and customize with your own documents in under 5 minutes.
Resolves repetitive Tier 1 tickets end to end from your knowledge base, and only loops in a human when it cannot answer with confidence.
Clone this agentGenerates a grounded, on-brand reply for every ticket that does reach an agent — citations included — so review and send takes seconds.
Clone this agentReads sentiment, account tier, and complexity to decide what stays automated and what gets escalated to a human with full context.
Clone this agentIn practice
Auto-resolved. Invoices export from Settings → Billing → Invoices → "Export CSV", with an optional date range. The reply links the relevant help article and was sent without agent review — confidence 0.94...
Draft ready for review (not auto-sent — refund involved). Confirms the duplicate charge pattern, explains the 5–7 day refund timeline per policy, and apologizes. Flagged for an agent to confirm the refund...
Escalate. Account is Enterprise (180 seats), sentiment is negative, and the message mentions "looking at alternatives". Routed to Tier 2 with a full summary and the last three interactions attached...
Tagged: topic=authentication, priority=high, language=EN. Routed to the Identity queue. Not a candidate for auto-resolution — SSO issues require a human, so a draft was attached for the assigned agent...
Build a deflection agent on your knowledge base in under 5 minutes — free, no credit card.