Deflect Tier 1 tickets, draft replies instantly, and scale support without hiring. Every answer grounded in your actual docs — no hallucinated product details.
The problem
"How do I reset my password?" "Where's my invoice?" Agents answer the same questions hundreds of times a week instead of handling the hard cases.
Product knowledge is scattered across Zendesk macros, Slack, Notion, and tribal memory. New reps shadow for weeks before they can handle a ticket solo.
First response time suffers because agents dig through internal docs, old tickets, and wiki pages to find the right answer for each customer.
The solution
Let AI handle the frequent, low-complexity questions using your actual KB. Your team focuses on escalations that need a human.
Drafts ready in seconds, grounded in your docs. Agents edit and send — no more hunting through wiki pages before every reply.
Handle 2× the ticket volume with the same team. A grounded agent onboards in minutes, not weeks, and never forgets a doc update.
How it works
Drop PDFs, Word files, spreadsheets, or sync from Google Drive / Notion. Everything is classified automatically.
Pick a prebuilt template or create your own. Invoke it anywhere with @AgentName in chat.
Every response cites the source document. Zero hallucinations, zero copy-paste from generic chatbots.
Use cases
Paste the customer message — the agent drafts a grounded, on-brand reply with citations.
Common how-to questions get answered instantly from your documentation and help center.
Suggest replies in real time while the agent is on chat, pulling from the latest KB version.
Answer in French, German, Spanish, Romanian — all consistent with your brand voice and docs.
Flag angry or churn-risk conversations so a human can take over before it escalates further.
Auto-generate structured ticket notes after each conversation — saves reps 5 minutes per ticket.
Agent library
Prebuilt agents you can clone and customize with your own documents in under 5 minutes.
Drafts a grounded reply from the customer message + your KB. Includes citations so agents can verify before sending.
Clone this agentAnswers the most common questions (refunds, cancellation, account issues) instantly from your help center docs.
Clone this agentSummarizes the conversation, flags sentiment, and identifies whether the ticket needs a human or can be auto-resolved.
Clone this agentIn practice
Draft ready. The most common cause is a 3DS authentication timeout on the card issuer side. The reply walks the customer through (1) retrying from a different device, (2) contacting their bank about 3DS...
Annual plans can be cancelled from Settings → Billing → "Cancel plan". Refunds are pro-rated for unused months per our refund policy. If cancelling within 14 days of purchase, a full refund applies...
Summary: Customer (Enterprise plan, 220 seats) is blocked on SSO provisioning, second escalation this week. Sentiment: frustrated, mentions "considering cancelling". Recommendation: escalate to Tier 2 immediately...
Both translations ready. Tone matches our style guide: professional, warm, uses "vous" in French and "Sie" in German. Technical terms kept in English where your glossary specifies...
Enterprise annual contracts have a custom refund clause — see section 4.2 of the master services agreement template. For existing customers, their specific MSA governs. Non-Enterprise policy is in the general refund doc...
Train a support agent on your KB in under 5 minutes — free, no credit card.